Theatre Policies

Please note, masks are no longer mandated in the state of CT. Additionally, our governing union (Actors' Equity Association) no longer requires regional theaters to mandate that audience members wear masks. With that said, wearing a mask inside ACT of CT is now optional. Should you wish to wear a mask, and do not have one with you, please do not hesitate to ask a member of our team to provide you with one. We are more than happy to accommodate you!

If you are experiencing COVID-19 related symptoms on the day of your performance, please contact our Box Office at (475) 215-5497 so that we may assist you to exchange you tickets for a future performance.

All performances start promptly. Patrons arriving late will be seated at the discretion of the House Manager. Latecomers may be seated in locations other than those for which they hold tickets. Patrons arriving 15 minutes after the beginning of a performance will not be seated until after intermission.

We do not allow children to sit in laps. All children, no matter their age, are required to have a ticket in order to be allowed in the auditorium. Children must be at least six years old to attend productions. Please refer to specific production ratings to determine if a show is appropriate for your child. Booster seats are available in the auditorium.

In advance of your performance, please contact the box office directly for wheelchair seating: 475.215.5497 or boxoffice@actofct.org.

All sales are final and non-transferrable.

A.C.T. of CT is pleased to accommodate special group rates for parties of 8 or more. Whether it be a school group, a work event, or just a social outing, contact our Patron Services Team to plan your experience. Please contact the box office for group sales policies: boxoffice@actofct.org or (475) 215-5497.

Season Subscribers receive the added benefit of one free exchange per production. In the event that may need to exchange your tickets, please contact the Box Office directly. Exchanges are subject to availability and may be subject to service fees and will be handled at the discretion of management.

In the rare event that it becomes necessary to cancel a show due to inclement weather, tickets for the canceled performance will be exchanged, at no additional cost, for seats for another performance of the same production (subject to availability).

Patrons may also request a gift card for the original ticket value or convert the value of the ticket purchase to a donation, whereby a donation letter will be sent for tax purposes.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.